Rules of Exchange & AML / KYC Policy

By using the FlipX service you confirm that you have read these Rules, accept them in full and agree to comply with them.

⚡ 1. General terms of crypto exchange

1.1. Service description

FlipX is an online service that provides technical capability to exchange digital assets (cryptocurrencies and tokens), and, where available, fiat funds via partner payment systems.

1.2. Rates, fees and limits

The current exchange rate is shown on the website at the moment of order creation.
The service may charge a fee for processing the order. The amount of the fee is shown before confirmation.
Network fees of blockchains and third‑party payment systems may also apply.
Minimum and maximum amounts and available directions of exchange may be changed without prior notice.

1.3. Execution time

Processing time depends on blockchain confirmations, payment systems and compliance checks.
Estimated processing time shown on the website is indicative and not guaranteed.

1.4. Irreversibility and user responsibility

The user is fully responsible for the accuracy of the wallets and bank details provided.
Crypto transactions are irreversible. After sending funds, the transaction cannot be cancelled.
If wrong details are provided, the service does not guarantee refund or recovery of funds.

1.5. Additional clarifications

The Service may periodically request the user to reconfirm certain details (for example, e‑mail address, residency, tax status) to keep information up to date.
In cases of high market volatility, when withdrawing funds to a bank card, our exchange service may require a deposit of up to 10 percent of the transfer amount.
When receiving funds in cash, our exchange service may charge a cash withdrawal fee and a forwarding fee.
Some functionality or exchange directions may be temporarily unavailable for technical, regulatory or risk‑management reasons. This does not affect the validity of other parts of these Rules.
Users are encouraged to store screenshots or PDF copies of important information (such as order details or support correspondence) for their own record keeping.

⚡ 2. AML / KYC policy

FlipX follows international standards in Anti‑Money Laundering (AML) and Counter‑Terrorist Financing, as well as Know Your Customer (KYC) principles.

2.1. Verification

The service may request from the user:

identity document (passport, ID card or driving licence);
proof of address (utility bill, bank statement, etc.);
documents confirming the source of funds, if required.

2.2. Monitoring and freezing of operations

The service may temporarily freeze an order for additional checks if a high‑risk pattern is detected.
Following the checks the service may approve the order, request more documents or refuse to process the transaction.
If required by law, information about suspicious activity may be reported to competent authorities and payment partners.

2.3. Restricted users

The service may refuse to serve users from certain jurisdictions and persons listed in sanctions or high‑risk databases.

2.4. Data retention and confidentiality

The Service stores AML / KYC data only for as long as required by applicable law and internal policies.
Access to such data is strictly limited to authorized personnel and may be granted to competent authorities only on a legal basis.
The Service does not sell or disclose user identification data to third parties for marketing purposes.

⚡ 3. Changing payment details

3.1. Before payment

Before sending funds, the user may cancel the order and create a new one with correct details.

3.2. After payment

After funds are sent to the service, change of payout details is an exceptional case and requires manual review.
The service does not guarantee that details can be changed after processing has started.